Frequently Asked Questions (FAQs)
1. Orders & Shipping
Q: How long does processing take?
A: Orders ship within 1-2 business days. Track at jewelryinmyheart.com/track
Q: What are the shipping options?
- Standard: 3-5 business days ($6 or free over $100)
- Express: 2-3 business days ($15)
- International: 5-10 business days (rates vary)
2. Returns & Exchanges
Q: What’s your return policy?
A: 30-day returns for unused items. Start at jewelryinmyheart.com/returns
Q: Can I exchange my jewelry?
A: Yes! Free exchanges within 45 days for sizing adjustments.
3. Product Care
Q: How do I clean my jewelry?
A: Use our care guide at jewelryinmyheart.com/jewelry-care
Q: Does jewelry tarnish?
A: Our 18k gold vermeil is tarnish-resistant with proper care.
4. Sizing
Q: How do I measure my ring size?
A: Download our printable sizer at jewelryinmyheart.com/size-guide
Q: Can bracelets be adjusted?
A: Most styles can be sized – contact us before ordering.
5. Materials & Quality
Q: What metals do you use?
A: We specialize in 18k gold vermeil over sterling silver.
Q: Are stones real?
A: All gemstones are genuine unless marked “simulated”.
6. Special Services
Q: Do you offer engraving?
A: Yes! Select items can be engraved ($15 fee).
Q: Can I create a registry?
A: Build your wishlist at jewelryinmyheart.com/registry
7. Account Help
Q: How do I reset my password?
A: Use the “Forgot Password” link or visit jewelryinmyheart.com/account
Q: Can I merge accounts?
A: Contact us through your preferred account email.
Last Updated: June 18, 2025